Our Multi-Channel Commerce solution addresses the business and technology challenges that retailers face to provide customers with a seamless shopping experience.

Multichannel retailing is the use of a variety of channels in a customer’s shopping experience including research before a purchase. Such channels include: retail stores, online stores, mobile stores, mobile app stores, telephone sales and any other method of transacting with a customer. Transacting includes browsing, buying, returning as well as pre and post sale service.
Multichannel retailing is often said to be dictated by systems and processes when in fact it is the customer that dictates the route they take to transact. Systems and processes within retail simply facilitate the customer journey to transact and be served.