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5 Customer Relationship Management Predictions for 2018 The coming year looks to be an exciting one for businesses, especially when it comes to technological innovations. How will the customer experience and customer relationship management change in 2018? Here are five developments to watch for. Artificial intelligence comes into its own, Automated workflows get more sophisticated, Businesses put big data to real use, Collaboration continues & Customer communications get better.
Salesforce earnings announcement Salesforce announced the partial attainment of one of its long-range goals in its Q2 earnings announcement last week: It eclipsed its goal of a $10 billion run rate. This will be followed by similar announcements over the next year -- first $10 billion year, etc. -- and why not? The company should celebrate. Second quarter revenue hit $2.56 billion, a 26 percent increase year over year.
CRM Software for Small Businesses in 2018 For any business, small or large, developing strong relationships with customers is a critical factor for success. Using customer relationship management (CRM) software can help companies organize important data from multiple locations into one convenient interface. The ability to track and analyze every interaction with a customer or prospect increases customer engagement and keeps the customer where he or she belongs - at the center of your focus - and helps you close more deals and win more business.
What is the importance of cloud computing? Cloud resources is in great demand for individual as well as business needs today. The reason is simple that your data on cloud can be viewed or accessed anytime and from anywhere you are. So, cloud in all is having universal accessibility of your stored data at your convenience. The best part of cloud computing is that using the data on cloud is no rocket science. One can access anything desired using internet without any technical knowledge at all. You really donít need and hardware or software in addition even if you need to use the data placed online. So, isnít it amazing to know that you have been using cloud computing for long without getting deep into its technicalities ever since long.
B2B Digital Ad Spending to Jump in 2018 B2B ad spending will increase 13 percent in 2018 to hit US$4.6 billion from this year's estimated $4.07 billion, eMarketer predicted in a report released.
What's next for the ERP market in 2018? The ERP market is developing and its key players continue to innovate. Indeed, the market itself is predicted to be worth $41.69bn globally by 2020. Major stakeholders including SAP, Salesforce and even Oracle are releasing newer systems with greater functionality Ė with a glut of additions set to come into play within the 2018 year.
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